VP of Customer Service job vacancy in WESTERN FLYER EXPRESS INC – Jobs in Oklahoma

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Job Details
Company Name : WESTERN FLYER EXPRESS INC
Company Location : Oklahoma City, OK 73108
Job Position : VP of Customer Service
Job Category : Jobs in Oklahoma

Job Description :

Western Flyer Xpress is seeking a VP of Customer Service to join our team in Oklahoma City. The ideal candidate will have 10+ years of Transportation Industry experience, with a focus in Account Management and Customer Service. We are willing to pay relocation for the right candidate!

Job Responsibilities:
  • Responsible for overseeing and managing day to day operations of customer service and account management department
  • Works with top-level executives to execute best in class customer service
  • Works with senior leadership to develop short and long term goals for the company
  • Manages team to improve customer relationships, satisfaction, and company response time
  • Leads, develops, and mentors management team in their department
  • Leverages reports and data to collaborate with other departments
  • Recommends and implements customer facing initiatives and operational improvements
  • Responsible for department budgeting and hiring
  • Drives top and bottom line results through team development and workflow analysis

Job Requirements:
  • 10+ years of Transportation Industry experience
  • Extensive experience in customer service, account management, or client relations
  • Bachelor’s Degree highly preferred
  • Must live in or be willing to relocate to Oklahoma City
  • Strong management skills
  • Excellent people skills

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