Virtual Inbound Sales Chat Representative job vacancy in Comcast – Jobs in Maryland

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Job Details
Company Name : Comcast
Company Location : Baltimore, MD
Job Position : Virtual Inbound Sales Chat Representative
Job Category : Jobs in Maryland

Job Description :

We are expanding our Inbound Sales team with Virtual Sales Chat Representatives. This is a completely virtual job but a great team connection. We offer our great benefit package on the first day of employment! So, what is this great job? You will be responsible for promoting and selling Comcast/Xfinity products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best value. Must be customer-focused individuals, able to communicate effectively and display a professional and positive demeanor. Works on straight forward tasks using established procedures.

Don’t miss this opportunity to join a company rated in the top 100 of Forbes Best Companies to Work For and start growing with Comcast today!

Virtual Chat Representative- Inbound Sales Core Responsibilities

  • Achieves or exceeds sales targets while interacting with new and existing customers via chat and selling Company products and services

  • Demonstrates consultative sales techniques by using probing questions, clarifying needs, overcoming objections and providing solutions that fits the needs of the customer.

  • Offers assistance to customers for non-sales-related chats to the best of ability and seeks to transition it to a sale.

  • Educates customers on the Company products, services and experience leveraging job aids and support materials as needed.

  • Establishes rapport and promotes relationships by providing a unique positive experience for each customer through personalizing sales interaction.

  • Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates.

  • Exercises sound judgment within the scope of empowerment and acts in the best interest of both the customer and company.

  • Demonstrates proficient use of soft skills, including active listening, problem solving and responding appropriately.

  • Maintains expected performance levels in a dynamic and highly competitive environment.

  • Articulates the Company’s competitive advantage while advocating for our products, services and packages.

  • Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a great customer experience.

  • Navigates between multiple screens, databases and complex data entry applications to accurately and quickly capture required information to complete a sale.

  • Acts as a team player committed to growth and development.

  • Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.

  • Consistently follows critical sales processes to ensure a great customer experience.

  • Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse.

  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

  • Other duties and responsibilities as assigned.

COMPENSATION PACKAGE

  • Base Pay: $12.65 – $17.07/hour (dependent on location) + Commission

  • Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

GREAT PERKS AND BENEFITS (starting on your first day):

  • Opportunities for promotion

  • Paid training

  • Paid Time-Off (PTO), Paid Vacation, Flex Time, and Floating Holidays (Generous PTO package after first 90 days of employment)

  • Tuition Reimbursement (where applicable)

  • Eligible to enroll in Medical, Dental, Vision, 401k

  • Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)

  • Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services earnings for those who overachieve their sales targets.

Job Qualifications

  • High School Diploma / GED

  • Relevant Work Experience 0-2 Years

Comcast NBCUniversal brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Comcast NBCUniversal is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer.

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