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Company Name : Peraton
Company Location : United States
Job Position : User Experience/Feedback Developer/Administrator
Job Category : Jobs in South Dakota
Job Description :
The Department of the Air Force (DAF) is executing on a mission to transition from Base-centric IT services to an Enterprise IT as a Service (EITaaS) model. This evolution will be executed in “waves” with the first wave focused on end-user services (Wave 1) and future waves which will focus on security operations, connect solutions, protect solutions, and compute and store solutions. The DAF has issued an initial blanket purchase agreement (BPA) for Wave 1 – End User Services, which is expected to be awarded in late August to mid-September 2022.
The DAF has determined that the initial wave of services that need to be delivered, in order to build a solid foundation for continued growth and transformation, are a robust Enterprise IT Service Management (EITSM) platform, modernized End User Devices, Device Software, Device Management, and responsive and efficient Enterprise and Local Help Desk Services.
Wave 1 will deliver an enterprise IT Service Management system and processes for the entire DAF to utilize, as well as set the foundation for future Waves and IT services. This will include a comprehensive IT storefront where all DAF employees will order IT services. Wave 1 will serve as the Enterprise Service Desk for all 800,000-plus users, supporting hundreds of different IT configurations, across 180+ locations across the world, making it one of the largest and most complex Service Desks in existence. Wave 1 will transform End User Device services to enable the Airmen and Guardians to focus on global warfighting efforts.
Program Specific Job Responsibilities – User Experience/Feedback Developer/Administrator:
In collaboration with the DAF, assess current processes and practices, and identifies opportunities to enhance user experience and increase user satisfaction and adoption of change. Assesses opportunities for automation of human processes and further increasing effectiveness of digital processes, and implements, maintains and continuously improves and evolves such processes to: reduce or eliminate the effort of DAF users; to deliver services and products in more effective and efficient manner; tailors processes to unique DAF user organizations, functions, and personas; increase the use and effectiveness of mobile solutions; and to reduce cost, staff requirements, and execution time. Continually assesses user feedback (e.g., user satisfaction survey results), and automated user experience tools and products (e.g., Systrack Digital Experience Management) to identify continuous improvement of user experience and satisfaction.
Note: Because there is no current labor category for this specific role, we have mapped this role to a “Software/Web Developer V” labor category, which is described below, but primary job responsibilities are as described above.
Develops and implements websites, web applications, application databases, and interactive web interfaces. Evaluates code to ensure that it is properly structured, meets industry standards, and is compatible with browsers and devices. Optimizes website performance, scalability, and server- side code and processes. May develop website infrastructure and integrate websites with other computer applications.
Peraton Standard Job Responsibilities – Software Engineer III:
Conducts research in design, development, testing and utilization of electronic data processing software. Designs, develops, documents, tests and debugs applications software and systems that contain logical and mathematical solutions. Conducts multidisciplinary research and collaborates with equipment designers and/or hardware engineers in the planning, design, development, and utilization of electronic data processing systems for product and commercial software. Determines computer user needs; analyzes system capabilities to resolve problems on program intent, output requirements, input data acquisition, programming techniques and controls; prepares operating instructions; designs and develops compilers and assemblers, utility programs, and operating systems. Ensures software standards are met. Analyzes user needs and software requirements to determine feasibility of design within time and cost constraints. Confers with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces. Designs, develops and modifies software systems, using scientific analysis and mathematical models to predict and measure outcomes and consequences of design. Coordinates software system installations and monitors equipment functioning to ensure specifications are met.
Salary Range: Salary Minimum: $72,500 Salary Mid: $145,000 Salary Maximum: $181,300 The estimate displayed represents the typical salary range for this position, and is just one component of Peraton’s total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees. EEO Tagline (Text Only): An Equal Opportunity Employer including Disability/Veteran.
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