Training Specialist I job vacancy in CGS Administrators – Jobs in Tennessee

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Job Details
Company Name : CGS Administrators
Company Location : Nashville, TN 37214
Job Position : Training Specialist I
Job Category : Jobs in Tennessee

Job Description :

Summary

Provides blended learning solutions and the use of innovative technology and tools to meet business goals. Responsible for training, developing and coaching activities in various areas. This includes the analysis, design, delivery, evaluation and maintenance required to manage the on-going execution of training programs and expected outcomes.


Description

Logistics:
This role is located on site at One Century Plaza at 26 Century Blvd Suite ST610 Nashville, TN 37214 or the Government Programs Complex 17 Technology Circle Columbia, SC 29203 . This position is full time (40 hours/week) Monday-Friday. Employees are required to have a schedule during the hours of 8:00-4:30 PM. Training will be during the hours of 8:00AM – 4:30PM Monday -Friday.

What You’ll Do:
  • Facilitate technical and non-technical training for new hires, existing staff, and/or teams. Effectively manages the training environment to ensure compliance with organizational policies while delivering new employee orientation, job-specific, company-specific, e-learning, and other training solutions. Evaluates learner performance and effectiveness through the administration of varying testing methodologies. Communicate effectively with the applicable customer and/or manager related to learner and course progression towards meeting expected outcomes.
  • Conduct assessments to identify the performance, skills, knowledge, and information required for the desired training program. Design and develop training solutions and materials that meet each targeted audience’s intended need and learning outcome(s). Enhance and evaluate training effectiveness by redesigning and revising existing training courses, curricula, and materials to fill learning gaps identified through various feedback methods. Demonstrate effective communication and collaboration to partner with Subject Matter Experts (SMEs), trainer peers, and others to achieve high-quality instructional materials.
  • Provide support to training support areas, including processing work to maintain subject matter knowledge, attend Operations team and Workgroup meetings, partner with areas to identify performance gaps, and proactively develop training plan objectives.
  • Maintain/Verify Training Systems access and other administrative functions.
To Qualify for This Position, You’ll Need:
Required Education:
  • Bachelor’s degree in any major OR
  • Two-year degree plus three years related corporate training, insurance, or related work experience OR
  • Five years of corporate training, insurance, or related work experience.
Required Work Experience:
  • One year of training, insurance, and/or related work experience is required.
Preferred Work Experience:
  • Experience training individuals in a call center or customer service environment (strongly preferred).
  • Call center experience.
  • Knowledge of DME processes.
Required Skills and Abilities:
  • Strong verbal and written communication and human relations skills.
  • Ability to develop strong research, planning, and data gathering skills.
  • Ability to design and develop to create outputs in various methods. Strong organizational skills are necessary to schedule, prioritize, and complete work assignments.
  • Ability to become an SME for multiple lines of business and job functions.
  • Able to acquire an understanding of the complex technical environment of the organization.
  • Understand Adult learning principles and appropriate learning development methodologies.
  • Ability to deliver training classes to one to 50 plus individuals.
  • Dependable, responsible, and has the ability to work independently with little to no management intervention.
  • Analytical or critical thinking skills.
Required Software and Tools:
  • Microsoft Office and standard classroom and office equipment. (PC skills are needed to support the development of training programs and materials).
  • Strong project management skills.
  • Ability to learn corporate and other required systems.
Preferred Software and Other Tools:
  • Knowledge of Access, PowerPoint.
Required Licenses and Certificates:
  • Ability to complete area-required training certification programs within one year and/or ability to receive internal competency verification on area-specific curriculum within one year (area specific).
Our comprehensive benefits package includes:
  • 401(k) retirement savings plan with company match
  • Fantastic health plans and free vision coverage
  • Life insurance
  • Paid annual leave — the longer you work here, the more you earn
  • Nine paid holidays
  • On-site cafeterias and fitness centers in significant locations
  • Wellness programs and a healthy lifestyle premium discount
  • Tuition assistance
  • Service recognition
What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will conduct interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.

Required Licenses and Certificates: Ability to complete area-required training certification programs within one year and/or to receive internal competency verification on area-specific curriculum within one year (area specific).
Preferred Education: Bachelor’s degree- any major, 4-year degree plus 1-year training experience.
Preferred Skills and Abilities: Ability to use complex mathematical calculations. Analytical or critical thinking skills.
Preferred Software and Other Tools: Knowledge of Access, PowerPoint.
Preferred Licenses and Certificates: Training Specialist certification as required by the area training department before teaching any course.
Work Environment: Typical office training environment. Some travel may be required.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

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