Senior Loan Servicing Consultant (Remote) job vacancy in MassMutual – Jobs in Massachusetts

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Job Details
Company Name : MassMutual
Company Location : Boston, MA 02124
Job Position : Senior Loan Servicing Consultant (Remote)
Job Category : Jobs in Massachusetts

Job Description :

Senior Loan Servicing Consultant (Remote) – Remote – US

DPI Finance & Administration


Remote, Boston, MA or Springfield, MA

*This position can be Remote in the U.S. with potential travel once per quarter to MA*

The Opportunity

As a Senior Loan Servicing Consultant, you will report to the Head of our Direct Private Investments primarily supporting DPI Loan Servicing program’s operations. You will work directly with our portfolio managers and external borrowers to support a smooth closing process. You will have exposure to a diverse level of both internal and external stakeholders through your day-to-day work. As a Private Credit Operations Analyst, you are an integral part of our overall Investment Management strategy and the work that you do in this role is a critical part of making it all come together.

The Team

The Direct Private Investments (“DPI”) program is a team within MassMutual Investment Management (“IM”)’s Alternative Investments group. IM manages the asset allocation and asset liability management for MassMutual’s $200 billion General Investment Account (“GIA”). DPI (Direct Private Investments) focuses upon customized proprietary secured loans to major investment organizations backed by a range of assets and has originated approximately $20.0 billion in private direct investments over the last three years. These loans are highly negotiated with the borrowers and may be retained solely for MassMutual’s own portfolio or participated to similar institutional investors. This cross-functional team is small and highly collaborative.


As a Private Credit Operations Analyst your primary responsibilities will be to ensure a timely and accurate delivery of operational tasks required to support deal closings, on-going compliance monitoring and vendor oversight. These facilities represent attractive investments for MassMutual’s GIA while addressing the unique financing needs of our strategic business partners, who are typically world-class alternative investment managers. You will leverage financial and accounting acumen to represent the investment and operations teams with relevant corporate functions, such as finance and risk, as well as external service providers in understanding complex fund and lending structures while assuring that DPI facilities minimize risk and maximize operational flexibility and efficiency within these structures.

The Minimum Qualifications

  • Bachelor’s degree

  • At least 4 years of relevant investment, investment operations/support experience

  • Prior experience with investing or servicing private equity, private real estate, or private credit or lending documents

  • Advanced-to-Mastery level Excel skills (v-lookups, index matching functions, complex conditional formatting)

  • Strong collaborative working

  • Excellent attention to detail

  • Ability to multi-task and prioritize effectively, while working within tight deadlines

  • Mature communication and interpersonal skills that allow you to work in a team environment and with outside constituents

  • Proficiency in Microsoft Office (Power Point and Word; BI (Tableau, etc.) VBA and Visio experience a plus).

The Ideal Qualifications

The successful candidate will have natural curiosity, love of learning, and calm under pressure and in the face of multiple urgent priorities, relish the challenge of solving puzzles and intellectual challenges and be comfortable with the ambiguity presented by new situations.

What to Expect as Part of MassMutual and the Team

  • Regular meetings with the Onboarding and administration team and with the Direct Private Investment team

  • Focused one-on-one meetings with your manager

  • Access to mentorship opportunities

  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, Veteran and disability-focused Business Resource Groups

  • Access to learning content on Degreed and other informational platforms

  • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits


MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

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