Research Analyst II job vacancy in FedEx Supply Chain – Jobs in Tennessee

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Job Details
Company Name : FedEx Supply Chain
Company Location : Lebanon, TN
Job Position : Research Analyst II
Job Category : Jobs in Tennessee

Job Description :

Location:
Hixson Blvd.
Lebanon, TN

2nd M-TH 4p-2:30a / Pay: $25.00/hr (Base Pay $22 + Shift Differential $3.00)
General Summary….
The Analyst, Research II is responsible for utilizing R-Log or designated WMS in conjunction with all available systems/data bases to reconcile discrepancies and escalates throughout the business so they can be processed. The resolving of discrepancies is to be done in a timely fashion in order to meet SLA metrics for time in the facility.

This position will be responsible for…..
  • Research and resolve discrepancies and escalations accurately using all available resources.
  • Provide reports to Supervisor detailing errors, improper scans and misses by shift to drive accountability.
  • Maintain the flow of product by resolving them in FIFO or Prioritization order.
  • Communicate resolution and completion of prioritized orders to the customer and management.
  • Communicate repetitive errors and problems to the Inventory Control Manager.
  • Assist in determining root causes of the discrepancies or SLA misses along with recommendations to prevent them, and report that information to the Operations Manager and Customer.
  • Maintain a good relationship with accounts by responding to all inquiries in a courteous and efficient manner.
  • Report feedback to management, including any signs of dissatisfaction.
  • Implement and promote continuous improvement warehouse and inventory functions utilizing established quality processes (ISO, account, etc) and through active participation in High Performance Work Teams.
  • Understand and meet all customer quality goals.
  • Participate in quality programs and quality project teams.
  • Make recommendations and/or lead projects regarding continuous improvement of department work processes and operating procedures.
  • Perform other duties as assigned.

You might be a great fit if….
Education/Experience
  • High school diploma or GED and 1-4 years of relevant experience.
  • At least 1 year of warehouse experience including computer skills.
  • Effective communication and PC skills required.
  • Customer service driven.
  • Strong team player.
  • Leadership skills.
  • Strong problem solving and communication skills.
  • This position operates in a specially designated federal area and, due to contractual and regulatory obligations, requires obligations, requires U.S. citizenship in order to be considered for this position.
Physical/Cognitive Requirements
With or without accommodation:
  • Ability to follow policies and procedures.
  • Ability to read, write and interpret information.
  • Ability to add, subtract, multiply and divide.
  • Ability to use hands to finger, handle, or feel.
  • Ability to sit/walk/stand for up to 8 hours per day.
  • Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.

ADA – FedEx Supply Chain will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.

Fed Ex Supply Chain is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job ID: 45940

Schedule: Full-time

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