Order Entry Associate job vacancy in Pella Corporation – Jobs in Iowa

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Job Details
Company Name : Pella Corporation
Company Location : Pella, IA
Job Position : Order Entry Associate
Job Category : Jobs in Iowa

Job Description :

Who Is Pella Corporation?

In the small Dutch Community of Pella, Iowa in 1925, Pete and Lucille Kuyper invested in a new invention – a window screen that rolled up and down like a shade. The couple went on to found a company based on the principles of traditional American values, integrity and the desire to enrich the homes and lives of our customers.

Today, Pella Corporation is still privately owned and continues to be a leader in technology and product innovation. In fact, they’ve been awarded more than 150 product and design patents. And the team at Pella is as committed as ever to continuing the company’s proud heritage of building innovative windows and doors.

At Pella, we want to help you find what makes you an extraordinary team member. That’s why we offer individualized talent development plans, cross-functional experiences, and opportunities for career advancement through personal and professional development.

Our national brand is supported by 8,000+ team members at 17 manufacturing sites and 90+ sales branches across the country who are dedicated to serving our customers with Pella Passion — a way of being that inspires us to go above and beyond for each other, our customers, and our communities. Pella Passion has guided our actions for 95 years and will carry us forward as we capture the rare blend of inspired design and exceptional detail in our work and our lives.

SUMMARY
Assists with planning and executing aspects of customer service in relation to the order entry process. Duties include but are not limited to; all aspects of order entry, general clerical duties, and special projects as requested. This position requires a rapid development of product knowledge, computer skills, and excellent interpersonal, written and verbal communication skills. Job involves using independent judgement with limited guidance or supervision. A complete understanding of Pella products and their applications are required to perform the job.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Responsible for the accurate processing of all National Account orders.
  • In addition, is responsible for maintaining excellent customer relationships with all internal and external customers.
  • Required to analyze information and exercise a high degree of professionalism to insure that both the customer’s needs and the corporation’s well-being are taken into consideration. Furthermore, assumes responsibility for order entry errors, which can be costly to the Corporation. For this reason, accuracy with attention to detail in a timely manner is a must.
  • Additionally, may assist in resolving problems relating to orders (obtaining necessary information for completion of the ordering process, cancellations, changes, order errors). Proper judgement must be exercised when dealing with order discrepancy to insure complete customer satisfaction.
  • A working knowledge of the Pella order entry and Manufacturing Systems (ie: SYMIX, POETS, EDI, ORACLE, SharePoint, etc.) is required.
  • Required to develop a working knowledge of all products manufactured by the corporation (including acquisitions), both current and obsolete. Similarly, will be required to obtain the knowledge to access detailed specifications of all products.
  • Will be expected to maintain a detailed and accurate record of all transactions between themselves and National Account stores, in the event an order discrepancy or collection problem on the invoice should arise at a later date.
  • In addition, assists with the training of new personnel as added to the department.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS
Word and Excel

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

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