Membership Director job vacancy in YMCA – Jobs in Nevada

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Job Details
Company Name : YMCA
Company Location : Las Vegas, NV 89107
Job Position : Membership Director
Job Category : Jobs in Nevada

Job Description :

The Membership Director at the SkyView YMCA is responsible for the development, administration, implementation and ongoing evaluation of…
Job Description

Under the direction of the COO/Sr. Executive Director, the Membership Director at the SkyView YMCA is responsible for the development, administration, implementation and ongoing evaluation of the member experience. This includes but is not limited to providing facility tours, membership sales, and new member onboarding, connection to programs and services, and gauging satisfaction.

The Membership Director is responsible for the growth, retention, satisfaction, and deepening member involvement in the YMCA, specifically within the family membership category. Staff and volunteer recruitment, training, evaluation, and recognition will also be a focus of the Director to support the promotion and delivery of a quality experience by members and program participants.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Highly skilled in organizing, planning, and implementation of administrative procedures.
  • Excellent interpersonal and communication skills to initiate member engagement.
  • Demonstrated ability to be a self-starter and meet goals, objectives, and deadlines.
  • Knowledge of and previous experience serving families and diverse populations.
  • Passionate commitment to the YMCA mission and communities we serve.
  • Proven supervisory skills with emphasis on recruiting, training, evaluating, and motivating volunteers, as well as developing a competent team to carry out the vision of the Family Engagement Program.

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); Bachelor’s Degree in Business, Recreation, or Human Services (preferred), plus three years of leadership experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS and ABILITIES:

1) This job requires a mature, dependable, genial person with the ability to communicate with people of all ages.

2) Must be capable of reading, understanding and communicating the contents of the membership manual.

2) Visual and auditory ability to respond to critical incidents and the physical ability to act swiftly in an emergency situation.

3) Ability to adequately observe participant activities, enforces safety regulations, and applies appropriate management techniques.

Essential Functions

1) Provides strategic thinking and vision around community and branch programming for families in the SkyView service area; then develops, implements, and manages operating plans to support vision for quality service and membership growth.

2) Develops sustainable systems to support member and program participant onboarding and connection to Y programs and services.

3) Provides exemplary customer service to the members and program participants. Makes self-available to handle member and parent questions or concerns in an effective, customer-friendly manner.

4) Executes strategies to ensure that members and/or program participants connect with one another and with the YMCA through small communities and consistent friendly interactions. This is an intentional focus on creating and fostering community in small groups.

5) Develops and implements a vision of growth and retention for the Membership department and the branch in its entirety through the engagement of families, specifically millennials. Acts as the key communicator to branch staff about the vision of membership to ensure the message is spread and there is staff alignment with our vision for membership throughout the facility.

6) Participates in the branch budget planning process for Membership and Family Engagement related programs; then manages, implements, and monitors the approved budget. Takes appropriate action to correct variances and celebrates success with staff team.

7) Establish and maintain collaborations and partnerships with community organizations and municipalities. Seeks and pursues new relationships with area businesses/organizations/groups that align with the vision and goals of the SkyView YMCA. Assures compliance with state and local regulations.

8) Organizes membership and family events at the SkyView YMCA such as Healthy Kids Day, Halloween at the Y, Member Appreciation Day and partner events with the city of North Las Vegas, etc. Represents the Y at community events. Develops and executes promotional events that build awareness of the Y and lead to growth in membership.

9) Leads membership staff and volunteers effectively; recruits and hires diverse staff and volunteer teams that are reflective of the community; onboards and develops them for success.

10) Performs Manager-On-Duty: a minimum of 8+ hours’ week and makes self-available as a “back-up” for tours when busy. Maintains a 50% tour conversion percentage or higher and leads the team with Secret Shopper scores.

11) Adheres to YMCA safety standards at all times. Ensures safety is an overriding objective in all-programming efforts.

12) Performs all other duties as assigned.

OTHER DUTIES AND RESPONSIBILITIES:

1) Processes membership cancellations, freezes, refunds and credit card return drafts, in a timely manner and according to YMCA policy.

2) Trains, evaluates and supervises non-exempt membership, Kids Gym, and volunteer staff in their respective duties; and the effectiveness of employee performance. Reports job related concerns with employees, volunteers, members or co-workers to supervisor.

3) Prepares monthly work schedules for areas of responsibility. Verifies personnel timesheets are accurate. Submits proper paperwork to the Payroll/Human Resource Department for changes in employee status.

4) Attends meetings as required. Holds monthly department meetings and trainings with front desk personnel and partners with Youth & Family leader to co-lead family engagement staff. Communicates membership and program information to MOD’s, employees, volunteers, members and other departments in a timely manner.

5) Administers monthly member surveys, reports findings to Branch Executive. Prepares daily, weekly and monthly reports as requested by supervisor.

6) Exemplifies the YMCA core values of Caring, Honesty, Respect, and Responsibility in all interactions with staff, members, volunteers, and community partners.

7) Assess the inclusion of the YMCA mission and values in all programs areas. Ensure the Y is accessible and welcoming to all.

8) Contribute to the overall success of the branch by ensuring that all risk management procedures, as approved by the YMCA of Southern Nevada, are upheld.

Cause-Driven Leadership Competencies

Relationships: Builds relationships to create small communities.

Project Management: Develops plans and manages best practices through engagement of others.

Inclusion: Champions inclusion activities, strategies, and initiatives.

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