IT Systems Analyst job vacancy in Aurinia – Jobs in Maryland

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Job Details
Company Name : Aurinia
Company Location : Rockville, MD 20850
Job Position : IT Systems Analyst
Job Category : Jobs in Maryland

Job Description :

Description

Our Mission: Changing the trajectory of autoimmune diseases.

Our Vision: Enabling patients to live their fullest life.

We are a dedicated team of experts committed to changing the trajectory of autoimmune diseases with unmet medical needs. We are relentless in our pursuit to provide transformative medical treatments. We are resilient. We care.

Along with driving adoption of our approved therapy, LUPKYNIS™, for appropriate people with lupus nephritis, we are pursuing a broader portfolio of innovative autoimmune disease therapies.

Our strategy leverages the skills and knowledge of our expert team and our deep experience in principled drug development and commercialization. Aurinia’s working environment enables every individual to thrive in a professional atmosphere guided by our Culture Values:

  • Achieve together
  • Collaborate
  • Explore & build
  • Act responsibly

Together, we drive to change the trajectory of autoimmune disease for patients in need.


Responsibilities:

  • Participates in the day-to-day operational support and service delivery of the IT infrastructure by monitoring and responding to IT Infrastructure incidents through the incident tracking system.
  • Provides technical support to regional office in diagnostics, troubleshooting and analyzing issues associated with information systems, connectivity, security, and backup or system hardware within the regional offices.
  • Provides technical support to regional office in diagnostics, troubleshooting and analyzing issues associated with information systems, connectivity, security, and backup or system hardware within the regional offices.
  • Work with support vendor(s) to ensure timely and satisfactory resolutions of reported issues
  • Provide technical management and leadership to the team and vendors that administers systems/applications
  • Maintain availability of infrastructure and systems
  • Assist with creating and updating user facing documentation and guides
  • Manage key service support vendor relationships (i.e. MSPs, Telco, Software, Support)
  • Deployment of hardware and productivity software, including the management of assets and disposal
  • Maintains regional office audio/video conferencing solutions

Qualification

  • Degree or diploma in a technology related field, or equivalent mix of education and experience
  • A minimum of 6 years’ experience in ITSM, ITIL and customer support services
  • Extensive background in problem management processes
  • Knowledge of project management methodologies
  • An ITIL or ITSM certification is considered an asset

Additional Information
All candidate information will be kept confidential according to EEO guidelines.

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