IT Support Specialist job vacancy in Masimo – Jobs in New Hampshire

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Job Details
Company Name : Masimo
Company Location : Hudson, NH 03051
Job Position : IT Support Specialist
Job Category : Jobs in New Hampshire

Job Description :

IT Support Specialist

Masimo (NASDAQ: MASI), headquartered in Irvine, California, is a fast-growing and award-winning international medical technology and device company with operations spanning the globe. We develop innovative, noninvasive monitoring technologies that save, extend and improve the lives of people of all ages in all walks of life. For more than 25 years, innovation has been and will continue to be our passion.

Job Summary:

This position will perform IT troubleshooting, desktop support, and remote support for end-users in a worldwide IT environment.


  • Excellent Pay
  • Opportunity to work in the medical device industry
  • Competitive health benefits and 401k with company matching

Duties & Responsibilities:

  • Work on IT Helpdesk support tickets to troubleshoot issues with desktop computers, laptops, printers, and cell phones
  • Assist onsite and remote employees with their computer and software issues with Windows, Macs, iOS, and Android
  • Provide recommendations for improving Helpdesk processes;
  • Escalate any major or unresolved IT issues to IT management;
  • Assist with implementation of policies and processes for company compliance with federal regulations;
  • Understands all security policies associated in the network infrastructure:
  • Software installation and basic network troubleshooting
  • Imaging computers and desktop/laptop setup
  • Document resolution and follow up with trouble tickets
  • Help purchase and manage hardware and software inventory
  • Assist other IT team members with project tasks and testing
  • Maintain computer equipment connected to the network;
  • Provide end-user and remote support; Assist and educate network users; Prepares technical and user documentation and training materials;
  • Performs other duties or special projects as assigned;

Minimum & Preferred Qualifications and Experience:

Minimum Qualifications:

  • Technical aptitude for learning and following instructions.
  • In-depth working knowledge of Microsoft Windows OS, Microsoft Office, and other standard PC applications;
  • Strong knowledge of PC hardware and software configurations;
  • Knowledge of networking protocols and services and Ethernet hardware, including routers and hubs;
  • Hands-on experience with Windows XP/ 7/ 10 and Active Directory;
  • Experience in remote access servers and VPN;
  • Excellent problem-solving ability;
  • Strong attention to detail
  • Ability to research solutions and work independently on tasks
  • Excellent customer service skills

Preferred Qualifications:

  • Broad knowledge of Windows client/server network environment
  • Strong written and verbal communication skills
  • Demonstrated ability to work in teams and individually with minimal supervision
  • Database experience
  • Ability to multi-task and work on multiple projects and issues
  • Good documentation skills.


  • 0-3 years of experience
  • Bachelor’s degree or certificate preferred

Masimo is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, or sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Job Type: Full-time

Pay: $25.00 – $35.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Relocation assistance
  • Retirement plan
  • Vision insurance


  • 8 hour shift

Ability to commute/relocate:

  • Hudson, NH 03051: Reliably commute or planning to relocate before starting work (Required)


  • IT support: 3 years (Required)

Work Location: One location

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