Help Desk Specialist 1 job vacancy in Oregon State Legislature – Jobs in Oregon

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Job Details
Company Name : Oregon State Legislature
Company Location : Salem, OR 97301
Job Position : Help Desk Specialist 1
Job Category : Jobs in Oregon

Job Description :

Technology has never been more important for the Oregon State Legislature than it is today. Legislative Information Services continues to adapt to the current Capitol Building construction project, ensuring that Oregonians may continue to communicate with their Legislators, timely access to legislation, media services and other legislative systems. Doing so, takes a team of dedicated, diverse, and hard-working professionals committed to customer service.

Information Services is recruiting for Session Technical Specialists to support their mission. Session Technical Specialists are the gatekeeper to Information Services and serve as the first point of contact with the department. Technical Specialists staff the IS Helpdesk as scheduled and create support tickets for customers who contact the Helpdesk requiring assistance. This position also installs, configures, and troubleshoots hardware and software for desktop, notebook, personal tablets, and cell phones. Assistance is provided over the phone, via remote assistance software, and in-person desktop support.

The Capitol Building is currently undergoing extensive renovation/construction which has required some legislative staff be relocated to off-site buildings within one block of the Capitol. Session Technical Specialists will work on a rotational schedule, splitting time between working from home, the Capitol Building, and other off-site buildings as needed. While working from home, personal, stable, and high-speed internet access will be required to perform the functions of this position. There are occasions that require Technical Specialists, scheduled to be working from home, to report to the Capitol or other off-site building. Every effort will be made to provide reasonable notice. However, as with all Capitol employees, Technical Specialists may be required to report to the building within one hour.

This is a limited duration position beginning in mid-November and will end as the 2023 legislative session concludes (early to mid-July, 2023).

WHAT WE ARE LOOKING FOR:

The successful candidate will be skilled in:

  • Microsoft 365 applications.
  • Microsoft TEAMS and OneDrive.
  • Windows 10 operating system, including configuration, registry, driver installation, operations, and troubleshooting.
  • Personal computer and printer troubleshooting, repair, and maintenance.
  • Software and hardware diagnostic tools and troubleshooting techniques.
  • Methods to communicate effectively with users with varying degrees of technical expertise to diagnose problems and work through solutions.
  • Methods to effectively communicate technical and functional information in both written and verbal form, sometimes under time sensitive conditions.

Job Type: Full-time

Pay: $3,726.00 – $5,588.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 2 years

Schedule:

  • 8 hour shift
  • Weekend availability

Work Location: Hybrid remote in Salem, OR 97301

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