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Company Name : DFS
Company Location : Wilmington, DE 19802
Job Position : Help Desk Analyst
Job Category : Jobs in Delaware
Job Description :
Help Desk Analyst
Provide one-on-one personal desk side support
Possess an understanding and familiarity with working in a networked environment.
Develop rapport with users
Demonstrate superior judgment, task ownership, and accountability.
Take initiative in researching and investigating IT issues.
Excellent oral and written communication skills
Excellent customer service skills
Experience in troubleshooting via phone and email
Experience with call tracking applications and ticketing systems
Basic Knowledge of Desktop Hardware and Printers
Fundamental understanding of legal services business
Ability to meet deadlines with a high level of accuracy
Job Type: Full-time
Pay: From $50,000.00 per year
- 8 hour shift
Work Location: One location
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