Help Desk Analyst job vacancy in DFS – Jobs in Delaware

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Job Details
Company Name : DFS
Company Location : Wilmington, DE 19802
Job Position : Help Desk Analyst
Job Category : Jobs in Delaware

Job Description :

Help Desk Analyst

 Provide one-on-one personal desk side support
 Possess an understanding and familiarity with working in a networked environment.
 Develop rapport with users
 Demonstrate superior judgment, task ownership, and accountability.
 Take initiative in researching and investigating IT issues.

REQUIREMENTS:
 Excellent oral and written communication skills
 Excellent customer service skills
 Experience in troubleshooting via phone and email
 Experience with call tracking applications and ticketing systems
 Basic Knowledge of Desktop Hardware and Printers
 Fundamental understanding of legal services business
 Ability to meet deadlines with a high level of accuracy

Job Type: Full-time

Pay: From $50,000.00 per year

Schedule:

• 8 hour shift

Work Location: One location