Evening Dispatch Supervisor job vacancy in 2Dinein – Jobs in Maine

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Job Details
Company Name : 2Dinein
Company Location : South Portland, ME 04106
Job Position : Evening Dispatch Supervisor
Job Category : Jobs in Maine

Job Description :

Dispatch Supervisor

Job Overview:
You will be primarily focused on day-to-day accountability for our customer service, dispatch, and driver teams.

Job Expectations:

· Ensure the evening operations run efficiently by leading, motivating, coaching, and assisting the team members.

· General management organization and time management skills

· Holding others and yourself accountable to our standards, values and culture.

· Helping to create a culture of excellence, accountability and genuine care for each other and our work.

· Giving above and beyond customer service each and every time.

· Enthusiastic “Can Do” attitude.

· Interacting with the team both in one-on-one and group scenarios.

· This position works closely in a small team of peers to manage day to day operations

· Resolve any team member or customer issues that may arise throughout the course of service in real time. This includes correspondence via phone call, email, live chat.

  • Customer Service/Dispatch supervisor is responsible for, but no limited to;
  • Coach team members
  • Communicate critical feedback
  • Documenting performance
  • Motivating
  • Proficiency in customer service and dispatching
  • Willingness to learn necessary technology and be able to multi-task efficiently.

· Work with our partnering restaurants to ensure timely delivery and happy customers

· Assigning orders to drivers in an optimal way to ensure orders are delivered on time and drivers are being used most effectively.

· Train new customer service and dispatch team members.

· Responsible for end of night closing duties.

· Always be looking for improvements

· Maintain a fun, positive and productive work environment

About 2DineIn:
We have been delivering food and serving our community for the last 15 years, we started in 2007 with 3 restaurants and only 3 delivery drivers. Today we partner with over 100 local restaurants and have over 100 employees. We try to go above and beyond for our employees by providing a fun fast paced job with great pay and benefits. Our restaurant partners are often blown away by the top-level service we give them. We believe in building relationships and getting to know our employees, customers, restaurant partners and our community. Equally important, we believe in doing our jobs with integrity where we are striving for excellence and accountability.

Why we do what we do:
Our goal to love, care for and help those around us succeed. Our heartbeat is to deliver food so we can serve our employees, restaurant partners, and our community with the excellence they deserve.

Our Core Values:
1) We talk the talk and walk the walk: We will do what we say and hold each other accountable.
2) There is no “I” in team: We will help each other and strive for unity.
3) Character is King: Integrity is vital, we will not take shortcuts for our own gain.
4) Strive to WOW: We will give our best and look for opportunities to go above and beyond.

2DineIn in our community:
We love supporting our local restaurants and community! For the last few years, we sponsor and support the Ronald McDonald House, the Center of Grieving Children, Portland Trails, and Wayside. We also have been investing in the next generation by having scholarships for graduating seniors in Portland and South Portland. We are also very active in supporting events that our partnering restaurants host. We do not say any of this to say, “look at us” but to say, “come do this with us”.

Job Type: Full-time

Pay: $48,938.00 – $51,049.00 per year

Benefits:

  • 401(k)
  • Employee discount
  • Health insurance
  • Paid time off

Schedule:

  • 10 hour shift
  • 8 hour shift

Supplemental pay types:

  • Bonus pay
  • Tips

Ability to commute/relocate:

  • South Portland, ME 04106: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Dispatching: 1 year (Preferred)

Work Location: One location

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