Customer Service Representative job vacancy in Western Pest Services – Jobs in Delaware

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Job Details
Company Name : Western Pest Services
Company Location : Wilmington, DE 19803
Job Position : Customer Service Representative
Job Category : Jobs in Delaware

Job Description :

Overview:

Western Pest Services is a premier
provider of pest control solutions. Western Pest Services protects more than just homes and business in our area. The homeowners know us as the local brand to get the job done and businesses know us as the local brand that will protect their brand. Getting the job done with great services is what we are all about. Internally, we work to keep our work family safe, to provide them with the tools to help them grown, and to keep it fun.
Established in 1928, we have a legacy of excellence and the stability of an industry leader.

We are currently seeking a Customer Service Representative. This position would be supporting both the Wilmington, DE and Philadelphia, PA branches and will be located onsite at our
Wilmington, DE branch (with some dedicated time in the Philadelphia, PA brach..

Western Offers…
  • Competitive Compensation!
  • Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!
  • Paid Time Off (Holiday/Vacation/Sick)
  • Award-winning Company Paid Training!
  • Smartphone, Equipment, etc.
  • Opportunities for Growth, Development, and Advancement
  • Awards and recognition

Responsibilities:

Our
Customer Care / Service Representatives (CSR) are the link between our customers and our service technicians. As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with the field.

What You’ll Be Doing:

  • Provide exceptional support by ensuring both internal and external clients have a great experience
  • Create daily schedule to ensure the completion of daily tasks, special projects, and assignments
  • Assist in working with Accounts Receivable and Collections to update efforts
  • Proactively provide customers with updates and follow-up in a timely manner
  • Stay informed on accurate services and sales information in an effort to provide the customer with correct data
  • Maintain and update detailed records utilizing customer service software applications
  • Respond to generated leads and referrals to drive increase in business
  • Partner with management to develop framework to establish expectations and be able to not only meet deadlines but exceed
  • Facilitate in the scheduling of service routes in an effective manner to optimize technicians’ time
  • Assist in training of new team members as requested/needed
  • Demonstrate strong attention to detail and accuracy while multitasking

Qualifications:

What We’re Looking For:

We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business.

If you are a collaborative person who is looking for a support position that is exciting, fast paced and provides continuous development this may be the right fit for you.

Requirements:
  • High school degree or equivalent, Associates strongly preferred
  • Strong organizational skills, attention to detail and ability to multitask
  • Excellent phone etiquette and highly professional verbal, written and interpersonal communication skills
  • Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
  • Knowledge of customer service principles and best practices
  • Excellent written and verbal communication
  • Ability to work in a high volume, fast paced environment
  • Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
  • We require successful completion of background check and drug screen
  • Must be 18 years of age

Salary Range: $41,000.00 – $62,000.00 per year

Want to learn more about working at Western Pest Services? Click Here!

Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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