Contact Center Assistant Branch Manager job vacancy in Blue Federal Credit Union – Jobs in Wyoming

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Job Details
Company Name : Blue Federal Credit Union
Company Location : Cheyenne, WY 82001
Job Position : Contact Center Assistant Branch Manager
Job Category : Jobs in Wyoming

Job Description :

At Blue, we discover pathways to realize your possibilities. To assist in this mission our Call Center Assistant Manager is responsible for leading, managing and directing branch activities to meet business objectives and growth plans while ensuring sound operational performance. The Assistant Branch manager is accountable for maximizing growth, revenues, quality assurance and member satisfaction consistently across the footprint designing robust experience centers exceeding member expectations, and insuring compliance with all banking regulations. As a leader in our branch network, you will drive all facets of member development along with critical service objectives by motivating and developing your team while fully complying with banking regulations, policies and procedures.

This position also focuses on:

  • Direct management, development, and guidance of branch teams, whose primary responsibility is focused on member retention, developing member relationships through increased household services, and acquiring new relationships. Educator, driver and leader of responsible growth strategies to support the member population. Leverages key metrics to design short-term business plans to improve productivity, revenue, and member experience. Oversees sales, operations, security and compliance performance. Ensures member experience is consistent and supported by flexible policy and procedures, managing risk appropriately.
  • Builds and retains a collaborative and cohesive environment, leading and coaching a motivated, high performing branch team, who are proficient and effective in activities. Conducts staff observations to support the credit union’s objectives, and proactively provides effective feedback and coaching to enhance leadership growth and career pathing. Conducts performance reviews with abilities to diagnose performance gaps, help others identify the right solutions, and commitment to influencing performance behaviors in a positive way.
  • Scheduling and allocation of resources appropriately to support a robust experience center with the branch. Develop member relationship strategies that drive individual production goals, including referral network and relationships with internal partners, and external contacts. Ensures productive activities are aligned demonstrating value for the member. Create an environment through activity-based coaching and performance development to improve and encourage increased skill levels.
  • Ensures that the branch is in compliance with credit union regulations and procedures, federal and state laws and regulations set forth by the National Credit Union Administration and other regulatory agencies. Ensures branch compliance with all security, safety, and emergency preparedness procedures. Ensures employees are current with training, and can perform annual required training as needed. Takes appropriate steps to correct unsatisfactory conditions or violations. Identifies opportunities for enhancement of policies, process, and procedures to maximize cost, efficiencies and provide consistent quality service to members. Manages schedules effectively, including vacations, training, Saturday schedules and ensures there are adequate resources to support business objectives.
  • Performs functions for the branch manager, and can fill in for peak schedules, or for any absence or shortage for job groups within the branch, to include relationship banker, personal banker, and others as needed.
  • Assists staff or members in researching and solving complex account problems in a timely manner with appropriate follow-up.
  • Prepares monthly branch reports and completes projects and assignments within timelines. Attends scheduled management meetings and trainings.
  • Holds frequent staff meetings and daily huddles to recognize employee achievements, discuss areas needing improvement , goal status, changes in procedures , new developments or services and to present general information.
  • Collaborates with the Business Development and Community Relations team to help support credit union and community events, sponsorships, on-site select employee group functions, including membership drives, benefit fairs, and financial seminars.

Full Time Position

Compensation Range: $44,057 – $66,085

  • Spanish speaking preferred and the opportunity to receive $1 per hour increase in pay after passing requirements.

For more information about the Blue culture, please check out this Culture BluePrint document and this short video for a glimpse at the culture we strive for here at Blue:Working at Blue FCU!

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