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Company Name : Cerebral Staffing, LLC
Company Location : Greeneville, TN
Job Position : Computer Support Associate
Job Category : Jobs in Tennessee
Job Description :
Cerebral Staffing, LLC is seeking a Computer Support Associate to work for our direct client John Deere in Greeneville, TN.
This role is 3rd Shift Monday-Friday 4:00 PM – 1:00 AM
- Knowledge of computing and networking concepts and fundamentals
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
- 1 year or more IT experience preferred, but recent college graduates will be considered
- Degree in an Information Technology discipline or equivalent experience. – High School or secondary diploma or equivalent
- Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
- Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic
documents/records: TYPICAL EXAMPLES: –contact lists –process logs –problem incidence reports –customer information updates – exterior ship orders –inventory, maintenance or other service records–handling standard facilities administration requests
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: –understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Saturdays are also required at times.
Additional Info: Metatarsals are required on the first day
Cerebral Staffing offers health/vision/dental insurance, Paid Holiday/PTO short-time disability
Job Type: Full-time
Pay: $25.00 – $28.00 per hour
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Monday to Friday
- Night shift
Ability to commute/relocate:
- Greeneville, TN: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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